| Date |
Incident |
Estimated Resolution |
Impact |
Priority |
Status |
Resolution |
| 12/12/11 |
Multiple BTS Outage |
|
Users connecting to basestations in durban. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to multiple Basestations in Durban |
|
| 09/12/11 |
Multiple PTA Basestation Outage |
11/12/11 |
Users connecting to basestations in Rooihuiskraal, Wierda Park, Valhalla, Kolgans, Midrand, Midrand Country View |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Basestations Rooihuiskraal, Wierda Park, Valhalla, Kolgans, Midrand, Midrand Country View |
|
| 29/11/11 |
Hyde Park BTS Outage. |
29/11/11 |
Users connecting to Basestation. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Hyde Park BTS. |
|
| 29/11/11 |
Melkbosstrand BTS Ouutage. |
29/11/11 |
Users connecting to Basestation. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Melkbosstrand basestation. |
|
| 26/11/11 |
Langeberg-Ridge BTS Outage |
26/11/11 |
Users connecting to basestation. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Langeberg-Ridge BTS |
|
| 22/11/11 |
Paarl BTS Outage. |
22/11/11 |
Users connecting to basestation. |
URGENT |
RESOLVED | |
| Details | Los of connectivity to Paarl BTS. |
|
| 20/11/11 |
Investigating connectivity issues to Century City BTS. |
20/11/11 |
Users connecting to basestation. |
URGENT |
RESOLVED | |
| Details | Investigating connectivity issues to Century City BTS, No users connected. Extensive repairs required |
|
| 17/11/11 |
Elandsfontein BTS Outage. |
17/11/11 |
Users connecting to Basestation. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Elandsfontein BTS. |
|
| 16/11/11 |
Pietermaritzburg and Hilton-Pietermaritzberg Outage. |
16/11/11 |
All subscribers connecting to basestation. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Hilton-Pietermaritzberg BTS. |
|
| 14/11/11 |
CPT Airport BTS Outage. |
14/11/11 |
All subscribers connecting to basestation. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to CPT Airport BTS. |
|
| 11/11/11 |
Elandsfontein BTS Outage. |
11/11/11 |
Users connecting to Basestation. |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity to Elandsfontein BTS. |
|
| 10/11/11 |
NLP Steltes and Nelspruit CBD BTS Outage. |
10/11/11 |
All iBurst customers connecting to basestations. |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Nelspruit and NLP Steltes BTS. |
|
| 06/11/11 |
Prepaid customers currently experiencing authentication issues |
06/11/11 |
Prepaid Subscribers. |
URGENT |
RESOLVED | |
| Details | Investigating Authentication issues to Prepaid subscribers. |
|
| 03/11/11 |
Sandton City Basestation Outage |
05/11/11 |
Users connecting to Sandton City Basestation |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Sandton City Basestation |
|
| 01/11/11 |
Durban Connectivity Issues |
03/11/11 |
Users connecting to the internet in Durban |
URGENT |
RESOLVED | |
| Details | Degraded connectivity affecting subscribers in Durban |
|
| 27/10/11 |
Haartebeespoort Basestation Outage |
30/10/11 |
Users connecting to Haartebeespoort Basestation |
URGENT |
RESOLVED | |
| Details | Loss of Connectivity to Haartebeespoort Basestation |
|
| 27/10/11 |
Laudium Basestation Outage |
30/10/11 |
Users connecting to Laudium Basestation |
URGENT |
RESOLVED | |
| Details | Loss of Connectivity to Laudium Basestation |
|
| 27/10/11 |
Polokwane Basestation Outage |
29/10/11 |
User connecting to Polokwane Basestation |
URGENT |
RESOLVED | |
| Details | Loss of Connectivity to Polokwane Basestation |
|
| 27/10/11 |
Connectivity issues affecting Cape Town subscribers |
29/10/11 |
Cape Town Subscribers unable to access the internet |
URGENT |
RESOLVED | |
| Details | Investigating connectivity issues affecting Cape Town subscribers |
|
| 26/10/11 |
Degraded connectivity to PE affecting iBurst wireless subscribers |
26/10/11 |
PE Subscribers. |
URGENT |
RESOLVED | |
| Details | Currently investigating issue causing degraded connectivity to PE Subscribers. |
|
| 21/10/11 |
Paarl Basestation Outage |
23/10/11 |
Users connecting to the Paarl Basestation |
URGENT |
RESOLVED | |
| Details | Loss of Connectivity to Paarl Basestation |
|
| 21/10/11 |
Multiple Basestation Outage |
21/10/11 |
iBurst subscribers. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Bloemfontein Basestation |
|
| 18/10/11 |
Linksfield, Bramley South, Bruma, Glendower Basestation Outages |
20/10/11 |
Users Linksfield, Bramley South, Bruma, Glendower unable to connect to the internet. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Linksfield, Bramley South, Bruma, Glendower Basestations |
|
| 11/10/11 |
Multiple East Rand Basestations down. |
13/10/11 |
Users connecting to Basestations in the East Rand unable to connect to the network. |
CRITICAL |
RESOLVED | |
| Details | Users in Multiple Basestations in the East Rand Unable to connect. |
|
| 01/10/11 |
Degraded connectivity on Gallo Manor iBurst subscribers |
02/10/11 |
Degraded connectivity on Gallo Manor iBurst subscribers |
INFORMATIVE |
RESOLVED | |
| Details | Currently investigating interference issue causing degraded connectivity on Gallo Manor iBurst subscribers. |
|
| 27/09/11 |
Multiple Durban Sites giving user connectivity errors. |
29/09/11 |
User connecting to basestations in Austerville, Ballito, Berea, Chelmsfordsville (Everton), DBN_Southgate, Durban North
Austerville, Ballito, Berea
Durban CBD unable to connect to the network |
URGENT |
RESOLVED | |
| Details | Users in multiple Durban areas unable to connect to the network |
|
| 26/09/11 |
Lonehill Basestation Outage |
28/09/11 |
Subsribers connecting to Lonehill Basestation |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Lonehill Basestation |
|
| 16/09/11 |
Durban Emergency Maintenance |
18/09/11 |
Some Durban Clients connecting onto the network. |
CRITICAL |
RESOLVED | |
| Details | Emergency Maintenace being performed on Durban Infrustructure Service disruption being experienced. |
|
| 12/09/11 |
East Rand currently experiencing severe degradation. |
12/09/11 |
East Rand transmission. |
URGENT |
RESOLVED | |
| Details | Severe degradation due to transmission errors. |
|
| 09/09/11 |
VOIP Issues |
11/09/11 |
Degraded call quality on all iBurst VOIP subscribers. |
CRITICAL |
RESOLVED | |
| Details | Telkom Interconnect failure on VOIP systems. |
|
| 09/09/11 |
Credit Card Purchases on Prepaid not processing on website. |
|
Prepaid Subscribers purchasing with Credit Card on website. |
URGENT |
RESOLVED | |
| Details | Unable to process Credit Card purchases on prepaid. |
|
| 07/09/11 |
Investigating Port Elizabeth basestation outages. |
07/09/11 |
PE Subscribers |
URGENT |
RESOLVED | |
| Details | Port Elizabeth basestation outages |
|
| 19/08/11 |
Peering issues |
19/08/11 |
Local internet sites |
URGENT |
RESOLVED | |
| Details | MTN experiencing local Peering issues. |
|
| 31/07/11 |
Greenacres, Lovemore, Linton Grange and Sidwell Basestation Outages |
|
All iBurst Subscribers connecting to the basestions in Greenacres, Lovemore, Linton Grange and Sidwell |
CRITICAL |
RESOLVED | |
| Details | Degraded connectivity to the basestations in Greenacres, Lovemore, Linton Grange and Sidwell |
|
| 03/07/11 |
Naval Hill Basestation Outage |
04/07/11 |
All iBurst subscribers connecting to basestation in Naval Hill |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Naval Hill Basestation |
|
| 24/06/11 |
Kim Basestation Outage |
24/06/11 |
All iBurst subscribers connecting to basestation in Kimberly |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Kimberley Basestation |
|
| 21/06/11 |
Kimberley basestation outage. |
25/06/11 |
All iBurst subscribers connecting to basestation. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Kimberly Basestation. |
|
| 23/06/11 |
Core equipment failure at Gallor Manor. |
23/06/11 |
iBurst subscribers. |
CRITICAL |
RESOLVED | |
| Details | Core equipment failure at Gallor Manor affecting iburst clients. |
|
| 23/06/11 |
Core equipment failure at Gallor Manor. |
23/06/11 |
iBurst subscribers. |
CRITICAL |
RESOLVED | |
| Details | Core equipment failure at Gallor Manor affecting iburst clients. |
|
| 06/06/11 |
Loch-Logan;Langenhoven-Park;Pellissier;Rosestad Basestation outage. |
06/06/11 |
All iBurst subscribers connecting to basestation. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity Loch-Logan;Langenhoven-Park;Pellissier;Rosestad. |
|
| 15/05/11 |
Connectivity issues with mail systems |
15/05/11 |
Iburst users |
CRITICAL |
RESOLVED | |
| Details | Experiencing connectivity issues with mail systems. Attending: Network team. ETR: 2 hours. |
|
| 11/05/11 |
forest Hill outage |
15/05/11 |
All subscribers connecting to forest hill |
URGENT |
RESOLVED | |
| Details | Site extensively damaged due to cable theft and vandalism at site.
ETR 3 hrs |
|
| 10/05/11 |
Basestation outage |
10/05/11 |
client connecting to Mobile 6. |
CRITICAL |
RESOLVED | |
| Details | Mobile 6 BTS outage |
|
| 05/05/11 |
Polokwane Base-station outage |
05/05/11 |
All iBurst customers connecting to basestation. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Polokwane BTS. |
|
| 04/05/11 |
Loss of connectivity. |
05/05/11 |
iBurst Users |
CRITICAL |
RESOLVED | |
| Details | Scheduled maintenance will cause disruptions with internet connectivity between Wed 11:59pm and Thu 3:00am |
|
| 04/05/11 |
Loss of connectivity. |
04/05/11 |
Johannesburg and Cape Town i Burst. |
CRITICAL |
RESOLVED | |
| Details | Experiencing intermittent loss of connectivity on long-haul between JHB and CPT. Attending: Service Provider. ETR: Unknown |
|
| 26/04/11 |
Pietermaritzburg Outage |
30/04/11 |
All iburst Pietermaritzburg subscribers |
URGENT |
RESOLVED | |
| Details | Loss off connectivity to Pietermaritzburg due to a power failure in the area
|
|
| 26/04/11 |
Nelspruit BTS outage |
30/04/11 |
All iburst wireless subsctibers in Nelspruit |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to the BTS due to MPLS Fault. |
|
| 19/04/11 |
Unable to view statement on website. |
19/04/11 |
Iburst Users |
CRITICAL |
RESOLVED | |
| Details | Investigating problems viewing statements on the website. |
|
| 12/04/11 |
Lonehill BTS Outage |
14/04/11 |
iBurst wireless clients connecting to the basestation |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Lonehill BTS |
|
| 04/04/11 |
Bloemfontein iBurst BTS outage |
04/04/11 |
iBurst wireless clients connecting to basestation |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Bloemfontein iBurst BTS |
|
| 30/03/11 |
Nelspruit Steiltes Basestation Outage |
30/03/11 |
iBurst wireless clients connecting to basestation |
CRITICAL |
RESOLVED | |
| Details | Nelspruit Steiltes Basestation currently down |
|
| 20/03/11 |
Basestation Outages |
20/03/11 |
Client connecting to basesations |
CRITICAL |
RESOLVED | |
| Details | Randburg, Randpark-Ridge, Strijdom-Park, Randburg--HS, Randburg-MIB, -Northwold and Fontain-Bleau BTS outage due to fibre maintenance. ETR: 4am. Attending: DFA |
|
| 17/03/11 |
Multiple basestations Outage in Cape Town. |
17/03/11 |
Wireless clients connecting to Basestations |
CRITICAL |
RESOLVED | |
| Details | Tokai, Plumstead and Sheraton |
|
| 12/03/11 |
Fourways Design quarter basestation degraded. |
12/03/11 |
iBurst wireless clients connecting to basestation. |
CRITICAL |
RESOLVED | |
| Details | Fourways design quarter basestation degraded engineers are currently attending. |
|
| 08/03/11 |
Henops park Basestation Outage. |
08/03/11 |
Wireless client connecting to basestation. |
CRITICAL |
RESOLVED | |
| Details | Basestation currently down, FSE is attending. |
|
| 06/03/11 |
General connectivity with iBurst Wireless. |
06/03/11 |
iburst wireless users. |
NORMAL |
RESOLVED | |
| Details | nvestigating network issue causing intermittent general connectivity with iBurst Wireless. |
|
| 03/03/11 |
Naval Basestation Outage. |
03/03/11 |
Wireless clients who connect to Naval Hill |
CRITICAL |
RESOLVED | |
| Details | Naval Basestation Outage was due to power failure in the area |
|
| 02/03/11 |
degraded connectivity to Garsfontein. |
02/03/11 |
Users connecting to Basestation |
CRITICAL |
RESOLVED | |
| Details | degraded connectivity to garsfontein basestation. |
|
| 27/02/11 |
Basestation outage |
01/03/11 |
iBurst Wireless subscribers in Pietermaritzburg |
NORMAL |
RESOLVED | |
| Details | Pietermaritzburg basestation outage |
|
| 25/02/11 |
Base station degradation |
25/02/11 |
Wireless clients in northern and western suburbs. |
CRITICAL |
RESOLVED | |
| Details | Transmission congestion in Northern/Western suburbs. |
|
| 20/02/11 |
Certain Sites Unreachable. |
20/02/11 |
iBurst Wireless, WDSL and Metronet services |
CRITICAL |
RESOLVED | |
| Details | Investigating certain international sites that are unreachable when browsing. |
|
| 17/02/11 |
Certain sites unreachable. |
17/02/11 |
iBurst Wireless subscribers. |
CRITICAL |
RESOLVED | |
| Details | Investigating certain sites unreachable when browsing. |
|
| 26/01/11 |
Basestation outage |
30/01/11 |
Wireless clients connecting to Walmer Base station. |
INFORMATIVE |
RESOLVED | |
| Details | Walmer basestation outage
|
|
| 25/01/11 |
Connection issue to hosted sites. |
29/01/11 |
mweb and iburst clients |
CRITICAL |
RESOLVED | |
| Details | Problems connecting to certain mweb hosted sites. attending, mweb and core |
|
| 26/01/11 |
Basestation Outage |
26/01/11 |
clients connecting to Rooihuiskraal. |
CRITICAL |
RESOLVED | |
| Details | Rooihuiskraal |
|
| 14/01/11 |
Base-station outage |
17/01/11 |
clients connecting to base stations |
INFORMATIVE |
RESOLVED | |
| Details | duduza and orange farm basestation are expected to go down over weekend due to power issue. |
|
| 12/01/11 |
Prefix issues. |
16/01/11 |
clients call the 087727xxxx number |
URGENT |
RESOLVED | |
| Details | 087727xxx prefix on Back-haul network not working. Service provider is investigating issue. |
|
| 13/01/11 |
Basestation Outage |
14/01/11 |
Clients who connect on base-station. |
CRITICAL |
RESOLVED | |
| Details | Gezina base-station. |
|
| 13/01/11 |
Base station outage |
13/01/11 |
Duduza wireless clients. |
CRITICAL |
RESOLVED | |
| Details | Duduza base station outage. |
|
| 12/01/11 |
Base station outage |
13/01/11 |
Clients connecting to DBN North. |
URGENT |
RESOLVED | |
| Details | DBN North base-station outage. |
|
| 24/12/10 |
Katlehong Basestation Outage. |
24/12/10 |
Subscribers who login Katlehong Basestation. |
CRITICAL |
RESOLVED | |
| Details | Katlehong Base-station down due to power failure in area. |
|
| 06/12/10 |
Peering degradation |
06/12/10 |
Durban subscribers |
CRITICAL |
RESOLVED | |
| Details | Peering degradation in Durban |
|
| 02/12/10 |
Peering Degradation |
02/12/10 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Users will experience Degradation in browsing Attending: upstream provider |
|
| 30/11/10 |
SMTP Issue. |
30/11/10 |
Cape Town and Durban subscribers |
URGENT |
RESOLVED | |
| Details | Cape Town and Durban subscribers Unable to send outbound mail. |
|
| 18/11/10 |
Pellisier basestation outage |
18/11/10 |
iBurst subscribers in the area |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity to Pellisier basestation |
|
| 08/11/10 |
Loss of connectivity to Bloemfontein Basestations |
08/11/10 |
Bloemfontein Subscribers |
URGENT |
RESOLVED | |
| Details | Bloemfontein Basestations Outage. Upstream prorider investigating |
|
| 26/10/10 |
Bramley North BTS outage |
26/10/10 |
iBurst subscribers in the area |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity to Bramley North |
|
| 26/10/10 |
Peering degradation |
26/10/10 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Peering degradation due to loss of connectivity to JINX |
|
| 26/10/10 |
Langehoven Park, Pellisier and Rosestad BTS outages |
26/10/10 |
iBurst subscribers in the areas |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Langehoven Park, Pellisier and Rosestad |
|
| 25/10/10 |
Lenasia Basestations |
25/10/10 |
Subscribers in the area. |
CRITICAL |
RESOLVED | |
| Details | Lenasia (Azara) and Ennerdale Base station |
|
| 23/10/10 |
Rosestad basestation |
23/10/10 |
Rosestad |
CRITICAL |
RESOLVED | |
| Details | Rosestad basestation outage |
|
| 23/10/10 |
Springfield basestation outage. |
23/10/10 |
Subscribers connecting to Springfield base station. |
CRITICAL |
RESOLVED | |
| Details | Base station is down due to power outage in area. |
|
| 12/10/10 |
Durban BTS |
16/10/10 |
All subscribers connecting in Everton |
INFORMATIVE |
RESOLVED | |
| Details | Everton BTS outage due to power failure in the area.etr 7am |
|
| 09/10/10 |
PE basestations |
13/10/10 |
All PE subscribers. |
URGENT |
RESOLVED | |
| Details | All Basestation in PE are currently down. We are currently investigating outage |
|
| 10/10/10 |
Langenhoven Park, Rosestad and Pellissier Basestation
|
10/10/10 |
Langenhoven Park, Rosestad and Pellissier subscriber |
CRITICAL |
RESOLVED | |
| Details | Langenhoven Park, Rosestad and Pellissier Basestation outage. |
|
| 10/10/10 |
Gardens Basestation |
10/10/10 |
Subscribers in that area. |
CRITICAL |
RESOLVED | |
| Details | Gardens basestation Outage |
|
| 10/10/10 |
Inbound and Outbound voip/voice call routing Incident |
12/10/10 |
All Iburst Voip/voice calling |
URGENT |
RESOLVED | |
| Details | Experiencing problems with inbound voip/voice call routing, |
|
| 06/10/10 |
Potchefstroom Basestation outage. |
06/10/10 |
iBurst subscribers in the area. |
CRITICAL |
RESOLVED | |
| Details | Basestation outage. |
|
| 04/10/10 |
Berea, Austerville Basestation Outages |
04/10/10 |
iBurst subscribers in the areas |
CRITICAL |
RESOLVED | |
| Details | Basestation Outage |
|
| 01/10/10 |
Peering Degradation to upstream transits. |
01/10/10 |
iBurst subscribers. |
URGENT |
RESOLVED | |
| Details | Internet and mailing degradation |
|
| 01/10/10 |
iBuurst incident: Internet degradation to upstream transits |
|
All iburst subscribers. |
CRITICAL |
RESOLVED | |
| Details | Internet degradation to upstream transits Attending:Upstream provider ETR:Unknown. |
|
| 29/09/10 |
Lovemore Basestation |
29/09/10 |
Lovemore wireless clients |
CRITICAL |
RESOLVED | |
| Details | Basestation outage |
|
| 29/09/10 |
Illovo Basestation Outage |
29/09/10 |
Illovo clients |
CRITICAL |
RESOLVED | |
| Details | Currently Investigating outage. |
|
| 21/09/10 |
WDLS Peering outage |
21/09/10 |
WDSL clients |
CRITICAL |
RESOLVED | |
| Details | WDLS Peering outage due to fibre break |
|
| 21/09/10 |
Primrose BTS outage |
21/09/10 |
iBurst subscribers in the area |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Primrose basestation |
|
| 21/09/10 |
Peering Degradation |
21/09/10 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Peering degradation due to fibre break |
|
| 14/09/10 |
Peering Degradation |
14/09/10 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Peering degradation due to fibre break |
|
| 14/09/10 |
IDSL outage |
14/09/10 |
iBurst subscribers on IDSL |
CRITICAL |
RESOLVED | |
| Details | Failure to IDSL |
|
| 12/09/10 |
Peering Degradation |
12/09/10 |
iBurst Subscribers |
CRITICAL |
RESOLVED | |
| Details | Peering degradation due to loss of connectivity to JINX interchange |
|
| 16/07/10 |
Voip issue preventing incoming and outgoing calls |
16/07/10 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Subscribers will not be able to receive or make calls |
|
| 21/06/10 |
Mail Degradation |
21/06/10 |
iBurst Clients |
INFORMATIVE |
RESOLVED | resolved |
| Details | Mail delivery problems |
|
| 02/06/10 |
Fibre Break |
02/06/10 |
Iburst |
CRITICAL |
RESOLVED | |
| Details | Fibre Break impacting on Vvariuos Metronet circuits. |
|
| 22/05/10 |
Heidelberg Basestation Outage |
22/05/10 |
Clients connecting to Heidelberg basestation |
CRITICAL |
RESOLVED | |
| Details | Basestation Outage |
|
| 22/05/10 |
Heidelberg Basestation Outage |
22/05/10 |
Clients connecting to Heidelberg basestation |
CRITICAL |
RESOLVED | |
| Details | Basestation Outage |
|
| 20/05/10 |
Heidelberg BTS monerds outage. |
24/05/10 |
Clients connecting to Heildelberg BTS |
INFORMATIVE |
RESOLVED | Monday morning |
| Details | Monerds of Heidelberg Basestation are down due to cable theft in the area |
|
| 18/05/10 |
Baragwanath Basestation Outage |
18/05/10 |
Clients connecting to Baragwanath basestation |
CRITICAL |
RESOLVED | |
| Details | Basestation Outage |
|
| 18/05/10 |
Baragwanath Basestation Outage |
18/05/10 |
Clients connecting to Baragwanath basestation |
CRITICAL |
RESOLVED | |
| Details | Basestation Outage |
|
| 06/05/10 |
Orange Farm Basestation Outage |
06/05/10 |
Clients connecting to BTS. |
INFORMATIVE |
RESOLVED | |
| Details | Orangefarm Basestation outage due to maintenance done by eskom. |
|
| 04/05/10 |
Duduza Basestation outage |
04/05/10 |
Wireless clients connecting to Duduza BTS. |
INFORMATIVE |
RESOLVED | |
| Details | Duduza Basesation is down |
|
| 28/04/10 |
Transmission upgrade |
29/04/10 |
Gauteng Province |
INFORMATIVE |
RESOLVED | |
| Details | Major transmission upgrade will occur during maintenance window starting Thu 00:00, lasting up to 3 hours. May result in multiple service disruptions to iBurst and Business customers |
|
| 20/04/10 |
Iburst system will be down at 1am-2am |
20/04/10 |
iBurst Subscribers. |
CRITICAL |
RESOLVED | |
| Details | iBurst systems will be down, due to emergency maintenance on data centre power systems, between Wednesday 1:00am and 2:00am.Priority: Critical. |
|
| 18/04/10 |
JHB core outage
|
22/04/10 |
All iburst subscribers |
CRITICAL |
RESOLVED | |
| Details | Data centre failure which resulted to core network outage |
|
| 15/04/10 |
Bloemfontein Bases Stations outage |
15/04/10 |
All users in Bloemfontein |
CRITICAL |
RESOLVED | |
| Details | Multiple Base station outage in Bloemfontein |
|
| 12/02/10 |
BTS: DBN Glenwood Outage |
12/02/10 |
Uses connecting to Glenwood BTS will be affected. |
CRITICAL |
RESOLVED | |
| Details | BTS: DBN Glenwood outage is down |
|
| 10/02/10 |
Port Elizabeth Bases Stations outage |
10/02/10 |
All users in Port Elizabeth |
CRITICAL |
RESOLVED | |
| Details | Multiple Base station outage in Port Elizabeth |
|
| 03/02/10 |
Routing problems to certain destinations |
03/02/10 |
All Iburst subscribers |
CRITICAL |
RESOLVED | |
| Details | iBurst incident: Routing problems exist to certain destinations. |
|
| 31/01/10 |
Critical peering degradation |
04/02/10 |
Iburst Subsribers in Cape Town and Durban |
CRITICAL |
RESOLVED | |
| Details | Critical peering Degradation, SAT3 failure, traffic rerouted for Cape Town and Durban Subscribers |
|
| 30/01/10 |
Authentication Issues |
03/02/10 |
All iburst subscribers |
CRITICAL |
RESOLVED | |
| Details | IBOSS issues, impacting authentication, saleslogix, website extended to 12:15am |
|
| 26/01/10 |
Polokwane Base-station outage |
27/01/10 |
All users in Polokwane |
NORMAL |
RESOLVED | |
| Details | BTS Polokwane will be down between 23:00 and 01:00 tonight for maintenance purposes |
|
| 21/01/10 |
Critical peering degradation |
21/01/10 |
All iBurst users |
CRITICAL |
RESOLVED | |
| Details | Users will experience Degradation in browsing Attending: upstream provider |
|
| 21/01/10 |
Increased Latency to the USA |
25/01/10 |
All iBurst users |
URGENT |
RESOLVED | |
| Details | Increased latency to USA due to cable break on USA east coast |
|
| 18/01/10 |
Critical peering degradation |
18/01/10 |
iBurst Subscribers |
CRITICAL |
RESOLVED | |
| Details | User will experience Degradation in browsing Attending: upstream provider |
|
| 04/01/10 |
Peering Degradation |
08/01/10 |
Iburst subscribers |
NORMAL |
RESOLVED | |
| Details | User will experience Degradation in browsing
Attending: upstream provider
ETR: unknown |
|
| 10/12/09 |
Authentication issues |
10/12/09 |
Durban, Cape Town iBurst users |
CRITICAL |
RESOLVED | |
| Details | Investigating authentication issues in DBN and CT |
|
| 08/12/09 |
Prepaid Browsing Degradation |
08/12/09 |
Prepaid Users |
CRITICAL |
RESOLVED | |
| Details | Users on Prepaid will experience Degradation browsing. |
|
| 04/12/09 |
Peering Degradation |
04/12/09 |
iBurst Subscribers |
CRITICAL |
RESOLVED | |
| Details | Users will experience Degradation in browsing. Upstream Provider attending ETR: Unknown |
|
| 27/11/09 |
Peering Degradation |
27/11/09 |
iBurst Subscribers |
CRITICAL |
RESOLVED | |
| Details | Users will experience Degradation in browsing. |
|
| 19/11/09 |
BTS outage Bloemfontein and Kimberly |
23/11/09 |
All Bloemfontein and Kimberly subscribers |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to the Bloemfontein base-stations and Kimberly due to emergency maintainance by telkom |
|
| 11/10/09 |
Fourways/Dainfern and Dainfern Basestation Outage. |
11/10/09 |
iBurst subscribers in Fourways |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to Fourways/Dainfern and Dainfern Basestation. |
|
| 10/10/09 |
Summerstrand Basestation Outage |
10/10/09 |
iBurst subscribers in Summerstrand. |
NORMAL |
RESOLVED | |
| Details | Lose of connectivity to Summerstrand basestation. |
|
| 09/10/09 |
Bloemfontein and Kimberly basestation Outage. |
09/10/09 |
iBurst Subscribers in Bloemfontein and Kimberly. |
CRITICAL |
RESOLVED | |
| Details | Lose of connectivity to Bloemfontein and Kimberly base stations. |
|
| 22/09/09 |
Milnerton BTS Outage |
22/09/09 |
iBurst |
CRITICAL |
RESOLVED | |
| Details | Power Failure |
|
| 17/09/09 |
Emergency maintenance |
18/09/09 |
iBurst subscribers in Cape Town |
INFORMATIVE |
RESOLVED | |
| Details | There will be required emergency maintenance performed in Cape Town tonight from 01:00am to 02:00am,causing disruptions lasting up to an hour. Internet connect in Cape Town will be affected.
|
|
| 16/09/09 |
Maintenance in Cape Town and Johannesburg. |
16/09/09 |
iBurst subscribers in Cape Town and Johannesburg |
INFORMATIVE |
RESOLVED | |
| Details | There will be required maintenance performed in Cape Town and Johannesburg during the change window tonight from 00:00am to 01:00am,causing disruptions lasting up to 30 minutes in JHB and up to 1 hour in CT. Internet connect in the respective regions will be affected.
|
|
| 16/09/09 |
BTS Meetseng outage |
18/09/09 |
Users in the Sohanguve region |
INFORMATIVE |
RESOLVED | |
| Details | Third party site has no power. Power will be restored in the next two days. |
|
| 11/09/09 |
Multiple BTS in Durban Down. |
11/09/09 |
All subscribers in the affected areas. |
URGENT |
RESOLVED | |
| Details | Loos of connectivity to Durban Austerville, Berea, DBN CBD, DBN North, Everton, Glen Ashley, North Beach, Umhlanga and Kloof East |
|
| 11/09/09 |
Authentication Outage. |
11/09/09 |
iBurst subscribers. |
CRITICAL |
RESOLVED | |
| Details | iBurst subscribers will experience authentication failure. |
|
| 10/09/09 |
Caching Engines under investigation |
10/09/09 |
No impact on users |
INFORMATIVE |
RESOLVED | |
| Details | Not service impacting |
|
| 10/09/09 |
Capetown Peering degradation. |
10/09/09 |
Capetown iBurst client |
INFORMATIVE |
RESOLVED | |
| Details | Degradation in browsing sites |
|
| 10/09/09 |
Cape Town BTS Outage. |
10/09/09 |
All iburst subscribers in Cape Town Area. |
CRITICAL |
RESOLVED | |
| Details | Basestations are temporarily down due to MPLS operational maintenance. |
|
| 02/09/09 |
Durban Phoenix and Southgate Network Outage |
02/09/09 |
All iburst subscribers in the affected areas |
URGENT |
RESOLVED | |
| Details | loss of connectiuvity to basestations in Phoenix and Southgate |
|
| 01/09/09 |
Cape Town Network outage |
01/09/09 |
All iBurst subscribers in Cape Town. |
CRITICAL |
RESOLVED | |
| Details | loss of connectivity to all base stations in Cape Town. |
|
| 28/08/09 |
Core network Outage. Operating with degradation. |
28/08/09 |
All iBurst Subscribers. |
URGENT |
RESOLVED | |
| Details | Iburst Users will have degraded connectivity. |
|
| 22/08/09 |
Email provisioning issue |
26/08/09 |
All iburst subscribers |
INFORMATIVE |
RESOLVED | |
| Details | iburst subscribers will experience difficulty provisioning for their emails on the website. |
|
| 24/08/09 |
Authentication degradation |
24/08/09 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | iBurst subscribers will experience authentication failure |
|
| 22/08/09 |
Multiple BTS Outage |
22/08/09 |
Iburst subscribers in the regions. |
CRITICAL |
RESOLVED | |
| Details | Lose of connectivity to Base stations in Port Elizabeth, Bloemfontein, Polokwane and Gauteng. |
|
| 18/08/09 |
Authentication failure |
28/08/09 |
iBurst subscribers. |
CRITICAL |
RESOLVED | |
| Details | iBurst subscribers will not be able to authenticate. |
|
| 14/08/09 |
Major infastructure upgrade. |
16/08/09 |
All iBurst users. |
INFORMATIVE |
RESOLVED | |
| Details | Due to major infrastructure upgrade on saturday and sunday, there may be brief intermittent periods where disconnections may occur, as well as authentication disruptions. |
|
| 14/08/09 |
Multiple Durban Basestations Outage |
14/08/09 |
All subscribers in the affected areas. |
URGENT |
RESOLVED | |
| Details | Loos of connectivity to Durban Austerville, Berea, DBN CBD, DBN North, Everton, Glen Ashley, North Beach, Umhlanga and Kloof East |
|
| 13/08/09 |
iBurst website upgrade. |
17/08/09 |
All iBurst users |
INFORMATIVE |
RESOLVED | |
| Details | We are upgrading the iBurst website this weekend – to make it better for you.
So, from 8pm on Friday, 14 August until 5am on Monday, 17 August, please contact our 24/7 service centre on 087 720 2020 if you want to buy bandwidth boosters, top-ups or do balance enquiries, etc.
During this time, you will not be able to log in on this website to do any of the above. |
|
| 13/08/09 |
Cape Town Barrack Street Outage |
13/08/09 |
All Barrack street subscribers |
URGENT |
RESOLVED | |
| Details | loss of connectivity to the Barrack street Basestation |
|
| 12/08/09 |
Connectivity degradation |
|
Iburst pre-paid users |
URGENT |
RESOLVED | |
| Details | Routing connectivity issues on prepaid IP's |
|
| 07/08/09 |
Cape Town CBD BTS |
11/08/09 |
All Cape Town CBD clients |
NORMAL |
RESOLVED | |
| Details | Cape Town CBD Site Upgrade in progress |
|
| 02/08/09 |
Peering degradation. |
02/08/09 |
National Iburst Clients |
CRITICAL |
RESOLVED | |
| Details | Degradation in browsing sites |
|
| 14/07/09 |
2009/07/14 09:00: Peering outage. |
|
National |
NORMAL |
RESOLVED | |
| Details | Peering outage due to upstream provider interconnect failure. |
|
| 25/06/09 |
Pietermaritzburg BTS |
29/06/09 |
All Pietermaritzburg clients |
URGENT |
RESOLVED | |
| Details | loss of connectivity to the Pietermaritzburg BTS due to a power failure at the site. |
|
| 25/06/09 |
Paarl BTS outage |
27/06/09 |
All Paarl clients |
INFORMATIVE |
RESOLVED | |
| Details | Simonsberg mast went down due to strong winds, thus affecting the pearl basestation's connectivity
|
|
| 22/05/09 |
Peering Degradation in Capetown |
26/05/09 |
All Capetown clients |
INFORMATIVE |
RESOLVED | |
| Details | Peering may be disrupted for up to 5 minutes, in Cape Town, on Sun 24 May 2009 5:00am. |
|
| 14/05/09 |
Bloemfontein and Kimberly outage |
16/05/09 |
All Bloemfontein and Kimberly Subcribers |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Bloemfontein base stations and Kimberly due to MPLS failure |
|
| 14/05/09 |
Core Maintenance |
14/05/09 |
iBurst subscribers in Durban and Pietermaritzburg |
INFORMATIVE |
RESOLVED | |
| Details | Emergency maintenance will be done on the power system at the Durban Core which may result in disconnections from 00:00 to 03:00 |
|
| 28/04/09 |
Bloemfontein Outage |
28/04/09 |
All iBurst subscribers in Bloemfontein. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to Bloemfontein base stations due to MPLS failure to Bloemfontein |
|
| 23/04/09 |
Browsing Degradation |
23/04/09 |
iBurst subscribers in Gauteng, Port Elizabeth, Bloemfontein and Kimberly |
URGENT |
RESOLVED | |
| Details | Degradation in browsing websites when using certain IP Addresses |
|
| 18/04/09 |
Peering degredation |
22/04/09 |
All subscribers in CapeTown |
URGENT |
RESOLVED | |
| Details | Degradation in browsing in Cape Town |
|
| 01/04/09 |
BTS Outage |
05/04/09 |
iBurst users in Honeydew |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to base station |
|
| 03/04/09 |
BTS Outage |
03/04/09 |
iBurst users in Bloemfontein |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to base station |
|
| 30/03/09 |
Browsing Degradation |
30/03/09 |
iBurst users in Cape Town |
URGENT |
RESOLVED | |
| Details | Degradation in browsing sites |
|
| 26/03/09 |
BTS Outage |
26/03/09 |
iBurst users in the Isando area |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity to base station |
|
| 25/03/09 |
BTS Maintenance |
25/03/09 |
iBurst subscibers in the Olivedale, Northriding and Douglasdale areas |
INFORMATIVE |
RESOLVED | |
| Details | Intermittent loss of signal may occur during maintenance |
|
| 11/03/09 |
BTS outage |
11/03/09 |
iBurst subscribers in Kimberly |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity to the base station |
|
| 10/03/09 |
Core Maintenance |
10/03/09 |
iBurst subscribers in Durban and Pietermaritzburg |
INFORMATIVE |
RESOLVED | |
| Details | Emergency maintenance will be done on some of the core equipment in Durban which will result in disconnections from 21:00 to 23:00 |
|
| 05/03/09 |
Bloemfontein Outage |
05/03/09 |
All iBurst subscribers in Bloemfontein. |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity due to MPLS failure to Bloemfontein |
|
| 03/03/09 |
Peering degradation |
03/03/09 |
All iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Degradation in browsing due to caching issue |
|
| 28/02/09 |
Browsing Degration |
02/03/09 |
All Iburst clients were affected. |
CRITICAL |
RESOLVED | |
| Details | we experienced a degraded browsing problem due to a caching issue.
Issue began on the 28 february in the evening.
|
|
| 26/02/09 |
Service Degradation |
26/02/09 |
IBurst subscribers in the Tokai area |
INFORMATIVE |
RESOLVED | |
| Details | BTS Degradation |
|
| 02/02/09 |
BTS Outage |
28/02/09 |
iBurst subscribers in the Fourways area |
URGENT |
RESOLVED | |
| Details | Basestations down due to a failure at a major node |
|
| 25/02/09 |
Maintenance |
25/02/09 |
iBurst users in the Edenvale, Modderfontein and Alexandra areas |
INFORMATIVE |
RESOLVED | |
| Details | Scheduled maintenance on the base station to take place between 19:00 and 20:30 |
|
| 23/02/09 |
Loss of Internet Peering |
23/02/09 |
All iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Severe degradation on international peering |
|
| 18/02/09 |
BTS Outage |
22/02/09 |
All iBurst subscribers in Durban |
CRITICAL |
RESOLVED | |
| Details | BTS outages due to Core equipment failure |
|
| 19/02/09 |
BTS Outage |
19/02/09 |
iBurst subscribers in Pietermaritzburg |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity to base stations |
|
| 18/02/09 |
Mail Provisioning. |
18/02/09 |
All iBurst subscribers |
INFORMATIVE |
RESOLVED | |
| Details | Mail provisioning system disrupted |
|
| 18/02/09 |
BTS Outage |
18/02/09 |
IBurst subscribers in the Bloemfontein area |
CRITICAL |
RESOLVED | |
| Details | BTS outage due to MPLS failure |
|
| 18/02/09 |
BTS Outage |
18/02/09 |
iBurst subscribers in the Edenvale area |
URGENT |
RESOLVED | |
| Details | BTS outage due to link failure |
|
| 10/02/09 |
Mail degradation |
10/02/09 |
All iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Critical failure on mail storage systems resulting in mail retrieval problem |
|
| 10/02/09 |
Mail degradation |
10/02/09 |
All iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Critical failure on mail storage systems resulting in mail retrieval problem |
|
| 23/01/09 |
Multiple BTS outage |
23/01/09 |
iBurst subscribers in the Sandton and Bryanston areas |
CRITICAL |
RESOLVED | |
| Details | Multiple BTS outage in Sandton area due to link failures caused by very bad weather |
|
| 05/01/09 |
Reduced iBurst coverage |
05/02/09 |
iBurst subscribers in the Heidelberg area |
INFORMATIVE |
RESOLVED | |
| Details | Damaged was caused to the base station by the weather. A temporary base station has been erected, however with reduced coverage. Awaiting the municipality to erect a new mast so that previous coverage can be restored. At best, this may be as long as 4 weeks. |
|
| 07/12/08 |
BTS Outage |
07/12/08 |
iBurst subscribers in the Sandton and Bryanston areas |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity o multiple base stations |
|
| 06/12/08 |
Core outage |
06/12/08 |
All iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | A power outage at the core hosting provider resulted in a complete loss of connectivity |
|
| 30/11/08 |
BTS outage |
30/11/08 |
All iBurst subscribers in Bloemfontein and Kimberly |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to multiple base stations |
|
| 27/11/08 |
Loss of Internet Peering |
27/11/08 |
All iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | Loss of internet to our peering provider. |
|
| 26/11/08 |
BTS Outage |
26/11/08 |
iBurst subscribers connecting to the Milnerton,Belville,Durbanville,The Strand ans Somerset West Base stations |
URGENT |
RESOLVED | |
| Details | Loss of connectivity due to link failure |
|
| 24/11/08 |
BTS Outage |
24/11/08 |
iBurst subscribers in Germiston and parts of the east rand |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity due to power failure |
|
| 23/11/08 |
BTS Outage |
23/11/08 |
iBurst subscribers in Germiston and parts of the east rand |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity due to power failure |
|
| 18/11/08 |
BTS Outage |
19/11/08 |
iBurst subscribers in the southern and western parts of Johannesburg |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity due to link failure |
|
| 16/11/08 |
BTS Outage |
16/11/08 |
iBurst subscribers in parts of Pretoria and Midrand |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity due to link failure |
|
| 15/11/08 |
BTS Outage |
15/11/08 |
iBurst subscribers in the East Rand area |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity due to link failure |
|
| 10/11/08 |
BTS outage |
10/11/08 |
iBurst subscribers connecting to the Durban North, Everton and Glen Ashley base stations in Durban |
URGENT |
RESOLVED | |
| Details | Loss of connectivity as a result of link failure |
|
| 29/10/08 |
Bts Outage |
29/10/08 |
iBurst subscribers connecting to the Hillbrow Sentinel site |
NORMAL |
RESOLVED | |
| Details | Loss of power to the base station site |
|
| 29/10/08 |
BTS outage |
29/10/08 |
Pietermaritzburg, Mossel Bay and George iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to base station sites |
|
| 22/10/08 |
BTS Outage |
22/10/08 |
Mossel Bay and George iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to base station sites |
|
| 19/10/08 |
BTS Outage |
19/10/08 |
Lyndhurst, Illovo, Lenasia |
URGENT |
RESOLVED | |
| Details | Outage due to power failure |
|
| 19/10/08 |
BTS Outage |
19/10/08 |
Mossel Bay and George iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to base station sites |
|
| 18/10/08 |
BTS Outage |
19/10/08 |
Witbank subscribers |
NORMAL |
RESOLVED | |
| Details | Connectivity loss to base stations |
|
| 17/10/08 |
BTS outage |
17/10/08 |
All Port Elizabeth subscribers |
CRITICAL |
RESOLVED | |
| Details | All the base stations do not have connectivity |
|
| 09/10/08 |
Authentication failure |
09/10/08 |
All iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | There was an failure on the authentication backend |
|
| 09/10/08 |
BTS Outage |
09/10/08 |
Sunny Park, Laudium, Hennops, Aracadia and Doringkloof |
URGENT |
RESOLVED | |
| Details | Outage caused by a power failure |
|
| 08/10/08 |
BTS Outage |
08/10/08 |
Ballito subscribers |
NORMAL |
RESOLVED | |
| Details | Ballito base station, even though it is currently reflected as operational, it is operating in a faulty mode, and unable to service subscribers. |
|
| 07/10/08 |
Multiple BTS outage |
07/10/08 |
West Rand Area, Potchofstroom, Vanderbijl, Sebokeng |
CRITICAL |
RESOLVED | |
| Details | Loss of connectivity to the base stations |
|
| 06/10/08 |
BTS Outage |
06/10/08 |
Lovemore |
NORMAL |
RESOLVED | |
| Details | BTS outage due to loss of power |
|
| 02/10/08 |
BTS outage |
02/10/08 |
Braamfontein, Fordsburg |
URGENT |
RESOLVED | |
| Details | Loss of connectivity to the base stations |
|
| 01/10/08 |
Service degradation |
01/10/08 |
Durban subscribers |
CRITICAL |
RESOLVED | |
| Details | Users cannot connect to the base stations |
|
| 24/09/08 |
Service degradation |
24/09/08 |
Gauteng area |
CRITICAL |
RESOLVED | |
| Details | BTS service degradation in Gauteng area |
|
| 24/09/08 |
BTS outage |
24/09/08 |
Mossel Bay, George |
URGENT |
RESOLVED | |
| Details | BTS outage due to link loss |
|
| 23/09/08 |
BTS outage |
23/09/08 |
Mossel Bay, George |
NORMAL |
RESOLVED | |
| Details | BTS outage due to link loss |
|
| 18/09/08 |
BTS Outage |
28/09/08 |
Mossel Bay, George |
NORMAL |
RESOLVED | |
| Details | BTS Outage due to link loss |
|
| 13/09/08 |
504 Gateway error |
13/09/08 |
Cape Town subscribers |
URGENT |
RESOLVED | |
| Details | Unable to browse various websites due to routing issues by upstream provider |
|
| 09/09/08 |
Base station service degradation |
12/09/08 |
Austerville subscribers |
NORMAL |
RESOLVED | |
| Details | Degraded service for subscribers in the Austerville area |
|
| 03/09/08 |
BTS Outage |
07/09/08 |
Witbank subscribers |
NORMAL |
RESOLVED | |
| Details | Loss of connectivity |
|
| 02/09/08 |
Kempton Park BTS degradation |
06/09/08 |
Kempton Park areas |
NORMAL |
RESOLVED | 2hrs |
| Details | There is a network degradation affecting subscribers |
|
| 06/06/08 |
Infrastructure upgrade |
07/06/08 |
All subscribers |
INFORMATIVE |
RESOLVED | |
| Details | A major upgrade on infrastructure, between Fri 6 June 5:00pm and Sat 7 June 2:00am, will cause subscribers who are using static IPs unable to use static IPs during this period. Furthermore, certain functionality on www.iburst.co.za website, e.g. helpdesk will be unavailable. Intermittent disconnections may occur during this period. We regret the inconvenience. |
|
| 09/04/08 |
Sunnypark and Arcadia bts outage |
10/04/08 |
Sunnypark and Arcadia |
URGENT |
RESOLVED | |
| Details | Site access restrictions are preventing teams from attending to outage incident. Outage resolution will be delayed until Thursday morning. |
|
| 08/04/08 |
Authentication Failure |
08/04/08 |
iBurst subscribers. |
CRITICAL |
RESOLVED | |
| Details | iBurst subscribers may experience authentication failures when trying to establish a PPPoE session. |
|
| 08/04/08 |
Multiple Base Station Outages |
08/04/08 |
iBurst subscribers in the East Rand and Pretoria |
CRITICAL |
RESOLVED | |
| Details | Multiple base stations down affecting subscribers in the East Rand and parts of Pretoria, due to a major aggregation node failure. |
|
| 08/04/08 |
Base station outage |
08/04/08 |
Everleigh iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Everleigh Outage due to an extended power failure. |
|
| 07/04/08 |
Base Station Outage |
08/04/08 |
Wadeville iBurst subscribers. |
NORMAL |
RESOLVED | |
| Details | Wadeville Outage due to site power failure. |
|
| 08/04/08 |
Base station Outages |
08/04/08 |
Fourways iBurst subscribers. |
NORMAL |
RESOLVED | |
| Details | Fourways Outages due to load-shedding |
|
| 07/04/08 |
Base station outage |
08/04/08 |
Laudium iBurst subscribers. |
URGENT |
RESOLVED | |
| Details | Laudium Outage due to extended power failure. |
|
| 07/04/08 |
Authentication degradation |
07/04/08 |
iBurst subscribers |
CRITICAL |
RESOLVED | |
| Details | iBurst subscribers may experience authentication failure. |
|
| 07/04/08 |
Base Station Outage |
07/04/08 |
Heidelberg iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Heidelberg Outage due to extended power failure. |
|
| 06/04/08 |
Browsing Degradation |
06/04/08 |
iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Subscribers may experience degraded web browsing due to core equipment failure. |
|
| 04/04/08 |
Base Station Outage |
04/04/08 |
Potchefstroom iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Potchefstroom Outages due to extended load-shedding. |
|
| 04/04/08 |
Base Station Outage |
04/04/08 |
Woodmead and Wendywood iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Woodmead and Wendywood Outages due to extended load-shedding. |
|
| 02/04/08 |
Base Station Outage |
06/04/08 |
Moddefontein, Edenvale, Lyndhurst, Bramley North, Mulbarton iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Moddefontein, Edenvale, Lyndhurst, Bramley North, Mulbarton Outages due to extended load-shedding. |
|
| 04/04/08 |
Base Station Outage |
04/04/08 |
Durban North iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Durban North Outage due to extended load-shedding. |
|
| 04/04/08 |
Base Station Outage |
04/04/08 |
Fourways iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Fourways Outage due to extended load-shedding. |
|
| 04/04/08 |
Base Station Outage |
04/04/08 |
Heidelberg iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Heidelberg Outage due to extended load-shedding. |
|
| 04/04/08 |
Base Station Outage |
04/04/08 |
Boksburg iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Boksburg Outage due to extended load-shedding. |
|
| 01/04/08 |
Base station outages |
01/04/08 |
Bryanston and Parkmore iBurst subscribers. |
URGENT |
RESOLVED | |
| Details | Bryanston and Parkmore outages due to load-shedding. |
|
| 01/04/08 |
Base Station Outages |
01/04/08 |
Bramley North and Rivonia iBurst subscribers. |
URGENT |
RESOLVED | |
| Details | Bramley North and Rivonia outages due to extended power failures. |
|
| 30/03/08 |
Base Station Outages |
03/04/08 |
Sandton, Morningside and Norwood iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Sandton, Morningside and Norwood outages due to extended power failure. |
|
| 01/04/08 |
Base Station Outage |
01/04/08 |
Everleigh iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Everleigh Outage due to extended power failure. |
|
| 01/04/08 |
Multiple BTS Outages |
01/04/08 |
(CTN) Tokai, (JNB) Krugersdorp, PTA(Chambord) iBurst subscribers. |
URGENT |
RESOLVED | |
| Details | (CTN) Tokai, (JNB) Krugersdorp, PTA(Chambord) outages due to load-shedding. |
|
| 09/03/08 |
Base station outage |
09/03/08 |
Paarl iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Paarl BTS Outage due to aggregation node failure |
|
| 08/03/08 |
Intermittent Connectivity |
08/03/08 |
iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Some iBurst subscribers may experience intermittent to the iBurst network. This may also affect browsing. |
|
| 08/03/08 |
Base station outage |
09/03/08 |
Haartebeespoort iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Haartebeespoort outage due to extended power failure. Due to site access restrictions, power may only be resolved on 2008/03/09 09:00 AM. |
|
| 07/03/08 |
Base Station Outage |
07/03/08 |
Pretoria iBurst subscribers |
URGENT |
RESOLVED | |
| Details | Multiple PTA base station outages due to aggregation node failure. |
|
| 07/03/08 |
Base Station Outage |
07/03/08 |
Greenacres iBurst subscribers |
NORMAL |
RESOLVED | |
| Details | Greenacres base station outage due to an extended power failure. |
|